INNOVATIVE REFORM MEASURES FOR IMPROVEMENT OF PUBLIC SERVICE DELIVERY SYSTEM
I. DOORSTEP DELIVERY OF JAMABANDI
 
Jamabandi is a record of rights over land and is a primary document which becomes the basis for issuing various other certificates. In availing bank loans and for seeking land sale permission a Jamabandi becomes essential. The record keeping and issue of this vital document valued by every land owner has been mired in controversies leaving apart the travails one goes through in the office of Mouzadar, the Circle Office, the SDO office and the Deputy Commissioner’s office.

District Administration Nalbari is seeking to bring about transparency in this entire procedure right from updating the land records to its final issue to the legitimate land owner. The district administration has eliminated the hardship of obtaining this Jamabandi by taking steps to deliver this document at the door step of the owners. In order to do this the administration has entered all the relevant land records through the Dharitree software into the server being maintained at the district headquarter. The records are regularly updated whenever there is any mutation. The NIC then prepares the patta in PDF format and prints it out on a high quality paper. In order to ensure that the security of the Jamabandi is maintained the document is embedded with a hologram and a number of security features like the Digital signature of CO and LM, a water mark and the round seal of DC office. The copies of Jamabandi (currently covering 3 out of 7 circles) were issued in village level meetings and through specially designated stalls for issuing Jamabandi copies. Advance information about the issue of Jamabandi copies is done through various publicity mechanisms like miking, through Gaon Burahs and PRI members. Sample copy of the Jamabandi is at Annexure 1.

II.(E-Panjiyan )CLEARING BACKLOG OF SALE DEEDS:

E-Panjiyan is a computerized system of recording sale deeds. Before introduction of this computerized system, the procedure followed was that the deed would be submitted in the office of Sub-registrar which would be followed by writing of the certified copy of deed by an Extra Writer and its delivery ( it use to take 3-7 days). This would be copied in the volume register. The new sale deed would have to be indexed in the Index register and then the original deed would be returned. Indexing the new need and returning the original deed would take many years because of an acute shortage of manpower besides the issues of attitude, corruption and misuse.

E – Panjiyan started in Nalbari district on 17th January, 2012. In June 2014 around 65,000 original deeds were pending at various Sub- registrar offices of the district for indexing and entry in the volume register. These were pending since 1994 and there was no interest to clear this back log causing great harassment to public. The district administration decided to clear this back log in a Mission mode beginning in July 2014. Four numbers of data entry operators were engaged for indexing which is now computerized. One Junior Assistant was engaged solely to scan the original deeds. After the scan was stored the original deed holder was informed through a post card (Annexture 2 )to collect his original deed.
 
Before the introduction of E – Panjiyan in the district , copying of documents in the office of Sub-registrars was done manually and it use to take years to get back the original documents . After the introduction of E – Panjiyan the time has reduced drastically from years to merely one day. However, due to earlier practice of manual copying there was huge backlog in the district. To dispose off such a huge back log and to facilitate the citizens, it was decided to engage the Extra writers from the offices of Sub- Registrars and few private technical persons to scan these pending deeds in Mission mode manner. Accordingly with the help of the present infrastructure and with this additional manpower the work of scanning was started in June, 2014. Till date 36,841 such deeds have been scanned. To facilitate the public and to inform them that their deeds are ready for delivery, it was decided to send post cards to each such individual whose deed was ready for delivery. As of today 46,291 such post cards have been issued. A separate counter has been made in the Sub-Registrar’s offices to provide services to those visitors who are coming with these post cards.

III. CREATION OF VILLAGE LAND BANK
 
A Land Bank contains a detailed record of all type of Govt. land in the district. It has details such as its location, present status etc. This information is required to know how much of government land is under encroachment, since when it has been under encroachment, who the encroachers are, etc. The information about government land enables us to allot land to the landless and to the erosion affected families and also to make allotment for government institutions. After much discussion and appreciation of various formats, a suitable format was designed for collection of data pertaining to the government land. The data collection based on actual field visit by LMs and verification by Circle Officers was done. The data was corrected where necessary and digitization of this data was done starting October 2013. The data is now available at the click of a mouse along with its status of encroachment and encroachers if any. The detailed data including also its distance from the nearest NH and PWD road is of great help to the district administration in planning for the future. The future encroachments would be stopped and become the clear responsibility of the field staff.
 
IV. INNOVATIONS UNDER FOOD & CIVIL SUPPLIES :

The objective of the Food, Civil Supplies and Consumer Affairs Department is to ensure availability of essential commodities and check malpractices in supply and trade of food grains and other notified items. Targeted Public distribution system is meant for making available essential commodities to the weaker sections at administered prices. The mandate of the Department to provide food security to the entire population of the State by way of implementation of Public Distribution System and Target Public Distribution System is often debated and questioned. District administration, Nalbari with an objective to reach out to all has come up with the following innovative measures to ensure effective implementation of PDS and for improving service delivery. (Photographs in Annexure 3).

     A) LPG
          ► Mandatory display of list of compulsory and optional items for new LPG connection along with price.
          ► Uniform colour of LPG carrier vehicles along with details for easy identification and accessibility.
          ► Use of coloured coupons having printed price and name of places.
          ► Fixed distribution points with information boards.
          ► Provision of home delivery.
          ► Uniform for delivery boys with personal details.
          ► Daily report from each LPG dealers for effective monitoring and reporting.

     B) FAIR PRICE SHOPS
          ► Uniform colour (Blue)of F.P shops for easy identification.
          ► Compulsory display of price list of stock and PDS commodities.
          ► Compulsory display of AAY & BPL beneficiary list
          ► Separate stock & issue register for each commodity.

     C) S.K.OIL HAWKERS
          ► Publication of list of Hawkers along with other details at GP Offices (in Assamese)
          ► Uniform colour of S.K.Oil drum (in blue) showing details like Name of hawker, license number, area of distribution etc.
          ► Fixed distribution points
          ► Distribution of S.K.Oil in the presence of the GaonBurah and PRI members.
          ► Regular submission of distribution certificate by Gaon Burahs in rural areas and Ward Commissioners in urban areas.